Six commandments to guarantee good quality & optimum service
All our products are developed exclusively for our customers, and meet the highest quality standards, set by Tchibo.
Every Tchibo product is examined and tested by at least one independent testing institute for safety and/or harmful substances.
3. CORPORATE SOCIAL RESPONSIBILITY (CSR)
We demand and promote socially and environmentally responsible production conditions in the manufacture of Tchibo products all over the world.
We provide a full 3-year guarantee* on all technical products and every single zipper.
5. FASTER SERVICE
If a product is defective, it will be repaired within 14 days, exchanged, or, on presentation of the till receipt, the purchase price fully refunded in all shops.*
Our customers have an unlimited right to return any goods purchased within four weeks ** and, on presentation of the till receipt, to have their purchase price refunded at any Tchibo shop. Customers who order directly from Tchibo can return their delivery within 14 days of receipt without stating reasons. We even pay for the return postage.
* Only on presentation of a receipt, at any Tchibo shop
** Applies only to Germany