Our range of products is diverse. But whether you're looking for delicious coffees, fashionable clothes, amazing technology products, travel deals or mobile phone offers - we always strive to offer you top quality at a fair price, by putting our expertise and passion to work.

Non Food: quality we vouch for

Our goal is a product that surprises you and meets your expectations. We set out strict requirements for a product's safety, quality, functionality, materials and workmanship. We continuously check items from production to sale to ensure they comply with our quality requirements. To this end, our products are comprehensively tested both in-house as well as by independent laboratories. If all criteria are met, the TCM Seal is affixed.

Our quality standards relate not only to the purely 'physical' quality of the products, but also to the conditions they are manufactured under. This includes a sense of social responsibility towards all workers involved in producing them, and the environmental impact of our products and their production process.

Coffee: only the best beans

Tchibo coffee is characterised by the highest quality and freshness. In our coffees we use only the best beans from high-grade Arabica coffee plants (100% Tchibo Arabica).

As coffee experts, we want to offer our customers enjoyment 'in every cup'. For us 'quality coffee' means not only the careful selection of the best coffee beans, a sophisticated roasting process and loving preparation in our coffee bars; it is also especially important for us to use a growing share of raw coffee that is produced in environmentally and socially responsible ways. These are identified, for instance, by the Bio (organic), Fair Trade or Rainforest Alliance seals on the product packaging.

Our commitment to quality begins with the selection of the best beans at the origin and is binding for all parties involved in the manufacturing process: for production, purchasing and sales. We even include our standards as obligatory guidelines in our contracts with coffee suppliers.

Our customer service: We’re here for you

Tchibo quality doesn’t end once you’ve purchased a product. If you have a concern, we will be happy to help you – before or after the purchase. Our customer service is here for you 365 days a year and is pledged to provide you with excellent service. 

At our Tchibo shops, too, you can count on our employees to take care of your concerns and requests. 

Despite extensive quality checks, it can happen that a product has defects – e.g. due to defects in production machines, operating errors, or transport-related damage. In such cases, customers are entitled to warranty claims or to make a complaint. As coffee is a natural product, here, too, it can never be completely ruled out that flawed beans are processed – and that the coffee does not meet your taste requirements. 

Please help us to constantly improve our performance. Your requests and criticism are important to us, and we welcome your suggestions.

Helpful links:

Tchibo Service Pledge (German)

Contact customer service – An overview of all the ways you can contact us