For customers, quality also means that the product meets their personal expectations. However there are no laws governing this as requirements may vary from customer to customer and from product to product. To provide consumers with basic protection from potential harm that can arise from products and services, however, there are a series of laws and regulations.

These fundamental consumer rights are mainly designed to:

1. Protect your health: Injury hazards and health risks from harmful substances must be ruled out.

2. Ensure responsible treatment of the environment: Environmental damage caused by toxic substances should be avoided, and the conservation of resources such as electricity, gas or water should be ensured.

3. Protect your economic interests: A manufacturer can promise a lot of things in their advertising – but they must also deliver on these promises in reality, whether in terms of warranty periods or their claims about product traits.

Further information on the topic can also be found on these pages: