Tchibo focuses greatly on unique offers and innovative products for its customers. The Creative Sourcing and Innovations Team specialises in sourcing and identifying innovations throughout the Far East markets and developing new product ideas. It acts as a key facilitator for creative developments between Merchandising in Hong Kong and Product Management in Hamburg.
The Merchandising Teams consist of experts in all major consumer goods and apparel categories and are the foundation of the TMH sourcing organisation. They are responsible for managing the entire process from supplier sourcing, enquiry handling, product realisation and order procurement, until goods have passed inspection and are shipped.
Corporate Responsibility / Social Responsibility
With a wide range of activities and engagements Tchibo is highly committed to sustainability and social responsibility. In direct cooperation with the Corporate Responsibility Team in Hamburg the local teams in Hong Kong and Dhaka work closely with manufacturers ensuring social and environmental standards are met and support and coordinate initiatives such as WE (Worldwide Enhancement of Social Quality), Detox, ACT and others.
Among consumers Tchibo is well known for its high quality standards and product reliability. The Quality Management Team at TMH consists of highly specialised product engineers of all relevant hardware and textile categories engaging in quality activities from product development and validation to production monitoring. The ultimate goal is full consumer satisfaction.
The Quality Control Team at TMH performs all quality control-related tasks such as inline and final inspections, factory audits and management of the inspection centres. The team ensures unbiased control of all merchandise and makes sure products are shipped only if they meet the Tchibo quality standards.
Finance & Administration
The Finance & Administration Department is responsible for all supporting functions of the organisation such as Accounting, Controlling, Human Resources, IT, Shipping and Process Management.