Contact
Please send general press enquiries to presse@tchibo.de
We are unable to respond to or pass on enquiries regarding: customer service, requests for donations or partnerships, for example, relating to content creation or user-generated content (UGC) as well as service enquiries concerning Tchibo MOBIL.
You can find the right point of contact for your specific enquiry here.
Press contact
Sandra Coy
sandra.coy@tchibo.de | +49 40 6387-2818
Spokesperson for Corporate Responsibility & Quality
Andreas Engelmann
andreas.engelmann@tchibo.de | +49 40 6387-2927
Deputy Director Corporate Communications
The Tchibo MOBIL customer service team is happy to help with customer concerns such as tariff changes, bills, replacement SIM cards or similar. By e-mail info@tchibo-mobil.de or by telephone +49 40 605900095.
Service contacts
Customer enquiries, such as complaints, returns and invoices, are dealt with exclusively by the Tchibo Customer Service team.
Please use the contact form or call +49 40 600 279 00 daily from 08 AM to 08 PM.
If you would like to contact us regarding donations or partnership enquiries, please also get in touch with Tchibo Customer Services.
If you have an enquiry regarding Tchibo MOBIL (such as changing your tariff, invoices, replacement SIM cards or similar), Tchibo MOBIL customer service is available via email at info@tchibo-mobil.de or by telephone on +49 40 605 900 095.
If you are a creator or would like to produce user-generated content with us, please get in touch at creator@tchibo.de.