Key figures

Reports

We continuously measure our sustainability-related performance using meaningful key figures. They demonstrate progress, but also point out necessary improvements and thus form the basis for managing our sustainability activities.

Coffee & consumer goods

Coffee value chain

	Unit	2024	2023	2022	2021	2020	Info
Certified coffee i	%	18	18	19	20	22	i
Projects carried out as part of Tchibo Joint Forces!® i	Number	/	22	22	20	19	i

Consumer goods value chain

	Unit	2024	2023	2022	2021	2020	Info
Producers i	Number	454	570	722	781	752
Direct Business i	%	95	86	84	83	86
Producing Countries i	Unit	2024	2023	2022	2021	2020	Info
China	%	53	56	53	51	54
Bangladesh	%	15	13	13	13	11
Turkey	%	5	7	8	9	7
Myanmar	%	0	1	2	5	5
India	%	4	3	4	3	3
Vietnam	%	3	3	3	3	3
Germany	%	4	4	6	5	6
Other	%	16	13	11	11	12	i
WE producers since 2007 i	Number	454	439	435	432	424	i
WE producers in the main selling year i	Number	139	142	153	170	182	i
WE products i	%	66	50	49	56	58	i
WE purchasing volume i	%	68	59	64	67	66
WE purchasing volumes in high-risk countries Proportion of purchasing volume from high-risk countries that was produced by WE producers.`	%	71	62	68	71	70	i
WE coverage by country i	Unit	2024	2023	2022	2021	2020	Info
China	%	70	45	45	48	53
Bangladesh	%	86	84	78	80	88
Turkey	%	95	83	78	93	92
Myanmar	%	0	100	100	92	99	i
India	%	99	87	65	70	91
Vietnam	%	77	66	66	67	65
Laos	%	14	36	94	100	100
Cambodia	%	100	100	100	100	91
Pakistan	%	94	58	65	77	87
Number of wet-processing facilities i	Number	178	211	250	348	334
Level of transparency in wet-processing facilities i	%	96	98	95	95	99
Social and environmental audits by audit type i	Unit	2024	2023	2022	2021	2020	Info
Total	Number	585	610	778	749	521
Internal social and environmental audits i	Number	85	56	79	182	96
External social and environmental audits i	Number	500	554	699	567	425
Social and environmental audits by country i	Unit	2024	2023	2022	2021	2020	Info
Total	Number	585	610	778	749	521
China	Number	500	517	638	561	412
India	Number	13	9	22	33	11
Bangladesh	Number	16	25	20	37	23
Vietnam	Number	20	19	29	16	16
Others	Number	36	40	69	102	59	i
Responsibly produced cotton i	%	100	100	99	98	96
Sustainable man-made cellulosic fibres i	%	97	76	97	95	95
Recycled synthetic fibres i	%	23	24	51	36	13	i
Proportion of hard goods products with plastics / synthetics made from recycled or bio-based materials	%	10	17	19	5	5
Wood and paper from responsible sources (FSC® certified) i	%	81	50	47	45	34
Chrome-free tanned leather i	%	100	100	100	100	100

Environmental protection

Scope 1: Direct emissions [CO2e]

	Unit	2023	2022	2021	2020
Total Emissions i	Tonnes	17.296	19.023	23.141	21.145
Stationary combustion	Tonnes	13.613	15.356	19.831	17.643
Head office, Hamburg	Tonnes	0	0	0	0
International administrative offices	Tonnes	36	62	67	67
German shops	Tonnes	570	416	3.339	2.601
International shops	Tonnes	206	486	585	542
Roasting facilities	Tonnes	12.000	12.521	14.483	13.414
Warehouses	Tonnes	801	1.870	1.356	1.019
Volatile gases i	Tonnes	12
Mobile combustion (vehicle fleet)	Tonnes	3.671	3.667	3.310	3.503

Scope 2: Indirect emissions, location-based method [CO2e]

	Unit	2023	2022	2021	2020	Info
Total Emissions i	Tonnes	34.148	33.887	38.181	39.964
Electricity	Tonnes	33.128	32.904	36.816	39.199	i
Head office, Hamburg	Tonnes	1.869	2.206	2.963	2.801
International administrative offices	Tonnes	782	592	650	646
German shops	Tonnes	5.408	6.095	6.811	8.858
International shops	Tonnes	8.367	4.392	5.091	5.040
Roasting facilities	Tonnes	13.174	14.440	18.464	18.894
Warehouses	Tonnes	3.528	5.179	2.837	2.958
Heating and air conditioning	Tonnes	1.020	984	1.365	765
Head office, Hamburg	Tonnes	958	753	1.230	670
International administrative offices	Tonnes	28	24	69	19
German shops	Tonnes	0	0	0	0
International shops	Tonnes	34	207	66	76
Roasting facilities	Tonnes	0	0	0	0
Warehouses	Tonnes	0	0	0	0

Scope 2: Indirect emissions, market-based method [CO2e]

	Unit	2023	2022	2021	2020
Total Emissions i	Tonnes	9.096	10.177	5.933	13.628
Electricity	Tonnes	8.076	9.194	4.569	12.863
Head office, Hamburg	Tonnes	59	0	0	0
International administrative offices	Tonnes	791	554	572	540
German shops	Tonnes	0	0	0	0
International shops	Tonnes	7.226	3.523	3.996	3.305
Roasting facilities	Tonnes	1	0	0	9.018
Warehouses	Tonnes	0	5.117	0	0
Heating and air conditioning	Tonnes	1.020	984	1.365	765
Head office, Hamburg	Tonnes	958	753	1.230	670
International administrative offices	Tonnes	28	24	69	19
German shops	Tonnes	0	0	0	0
International shops	Tonnes	34	207	66	76
Roasting facilities	Tonnes	0	0	0	0
Warehouses	Tonnes	0	0	0	0

Scope 3: Indirect emissions, upstream and downstream in the value chain [CO2e]

	Unit	2023	2022	2021	2020
Total Emissions i	Tonnes	1.125.385	1.319.126	908.454	888.763
Scope 3.1 - Purchased goods and services	Tonnes	953.612	1.108.583	742.298	754.820
Coffee	Tonnes	411.413	428.206	188.234	196.184
Textiles	Tonnes	215.383	316.603	276.756	262.661
Consumer goods	Tonnes	172.325	203.752	107.256	119.783
Centralised purchasing	Tonnes	152.594	158.007	164.589	174.041
Tchibo Mobile	Tonnes	1.896	2.016	5.463	2.151
Scope 3.2 - Capital goods	Tonnes	27.342	32.556	21.383	29.230
Scope 3.3 - Fuel- and energy-related emissions	Tonnes	6.216	6.216	5.509	6.814
Scope 3.4 - Transportation and distribution (upstream)	Tonnes	52.916	67.782	120.943	77.795
Scope 3.5 - Waste	Tonnes	1.639	1.408	228	230
Scope 3.6 - Business travel	Tonnes	2.799	2.681	177	159
Scope 3.7 - Employee commuting	Tonnes	5.459	6.132	6.654	5.502
Scope 3.8 - Upstream leased assets	Tonnes	N/A	N/A	N/A	N/A
Scope 3.9 - Transportation and distribution (downstream)	Tonnes	4.249	4.511	N/A	N/A
Scope 3.10 - Processing of sold products	Tonnes	N/A	N/A	N/A	N/A
Scope 3.11 - Use of sold products	Tonnes	46.329	53.267	10.968	13.890
Scope 3.12 - End-of-life treatment of sold products	Tonnes	24.778	35.813	N/A	N/A
Scope 3.13 - Downstream leased assets	Tonnes	N/A	N/A	N/A	N/A
Scope 3.14 - Franchises	Tonnes	46	177	293	324
Scope 3.15 - Investments	Tonnes	N/A	N/A	N/A	N/A

Sum total for Scope 1, 2 and 3 [CO2e]

	Unit	2023	2022	2021	2020
Total emissions, location-based method i	Tonnes	1.176.828	1.372.036	971.867	949.872
Total emissions, market-based method i	Tonnes	1.151.777	1.348.326	937.524	923.537

Packaging and waste

	Unit	2024	2023	2022	2021	2020
Quantity of packaging materials put into circulation by Tchibo i	Tonnes	12.474	11.521	13.111	15.772	14.574
Paper/cardboard	Tonnes	9.034	7.858	9.180	11.196	10.519
Plastic	Tonnes	1.862	2.174	2.249	2.612	1.948
Composite packaging	Tonnes	1.304	1.181	1.408	1.682	1.830
Glass	Tonnes	259	289	248	256	261
Aluminium	Tonnes	1	1	2	1	1
Tin	Tonnes	0	2	1	2	3
Other	Tonnes	14	17	23	23	12
Waste at Tchibo administrative, production and storage sites	Tonnes		4.170	5.813	6.501	7.288
Paper, card, cardboard	Tonnes		1.851	3.118	3.494	4.178
Municipal waste	Tonnes		283	448	482	560
Waste from producing/processing food	Tonnes		705	612	771	846
Mixed packaging	Tonnes		314	350	386	331
Plastic waste	Tonnes		62	140	164	269
Bulky waste	Tonnes		13	22	28	3
Wood	Tonnes		43	98	99	110
Glass	Tonnes		15	9	8	4
Metal	Tonnes		49	90	119	86
Used appliances	Tonnes		22	14	45	9
Hazardouswaste i	Tonnes		6	9	11	10
Construction and demolition wast	Tonnes		1	1	17	6
Other waste	Tonnes		807	903	874	874
Waste at warehousing facilities operated by service provider	Tonnes		3.380	3.766	5.269	4.309
Paper, card, cardboard	Tonnes		2.575	2.910	4.338	3.481
Municipal waste	Tonnes		135	125	233	224
Waste from producing/processing food	Tonnes		0	0	0	0
Mixed packaging	Tonnes		255	374	441	403
Plastic waste	Tonnes		278	164	190	145
Bulky waste	Tonnes		30	64	5	8
Wood	Tonnes		88	128	62	47
Metal	Tonnes		19	0	0	0
Ceramics	Tonnes		0	0	0	0
Used appliances	Tonnes		0	0	0	0
Hazardouswaste i	Tonnes		0	0	0	0
Construction and demolition wast	Tonnes		0	0	0	0
Waste by type and disposal method	Unit	2024	2023	2022	2021	2020
Hazardous waste	Tonnes		6	9	11	10
Composted	Tonnes		0	0	0	0
Recycled	Tonnes		1	1	1	1
Incinerated	Tonnes		6	8	10	10
Landfilled	Tonnes		0	0	0	0
Non-hazardous waste	Tonnes		7.543	9.570	11.759	11.591
Composted	Tonnes		707	675	771	846
Recycled	Tonnes		5.253	7.619	10.253	9.916
Incinerated	Tonnes		1.583	1.276	733	829
Landfilled	Tonnes		0	0	2	0

Employees

Packaging and waste

	Unit	2024	2023	2022	2021	2020
Employees i	Number	6.146	6.295	6.865	6.582	6.761
Women	Number	4.753	4.896	5.245	5.038	5.247
Men	Number	1.393	1.399	1.620	1.544	1.514
Trainees and apprentices	Unit	2024	2023	2022	2021	2020
Apprentices	Number	383	387	371	349	325
Women	Number	259	256	262	247	238
Men	Number	124	131	109	102	87
Trainees	Number	7	8	14	16	15
Women	Number	6	7	11	11	9
Men	Number	1	1	3	5	6
Employees by area of activity	Unit	2024	2023	2022	2021	2020
In stores	Number	3.725	3.798	3.747	3.540	3.796
Women	Number	3.445	3.555	3.554	3.413	3.670
Men	Number	280	243	193	127	126
In offices	Number	2.039	2.097	2.679	2.598	2.503
Women	Number	1.231	1.261	1.607	1.530	1.480
Men	Number	808	836	1.072	1.068	1.023
In the field	Number	186	199	225	233	243
Women	Number	52	58	64	74	76
Men	Number	134	141	161	159	167
Roasting facilities	Number	196	201	214	211	219
Women	Number	25	22	20	21	21
Men	Number	171	179	194	190	198
Employees by employment relationship	Unit	2024	2023	2022	2021	2020
Part time	%	63	63	58	57	60
Women	%	93	94	94	95	95
Men	%	7	6	6	5	5
Full time	%	37	37	42	43	40
Women	%	51	50	52	52	51
Men	%	50	50	48	48	49
Employees by work contract	Unit	2024	2023	2022	2021	2020
Permanent	%	95	95	95	94	89
Women	%	77	78	76	76	77
Men	%	23	22	24	24	23
Temporary	%	5	5	5	6	11
Women	%	85	82	81	84	82
Men	%	15	19	19	16	18
Distribution of pay grades i	Unit	2024	2023	2022	2021	2020
Grade 7-5	%	43	44	47	51	50
Women	%	55	55	57	55	56
Men	%	45	45	43	45	44
Grade 4	%	47	47	45	41	42
Women	%	59	59	57	54	56
Men	%	41	41	43	46	44
Grade 3-2	%	9	8	8	7	8
Women	%	38	39	42	39	42
Men	%	62	61	58	61	58
Higher pay grades	%	1	1	1	1	1
Women	%	33	33	24	31	22
Men	%	67	67	77	69	78
Age structure i	Unit	2024	2023	2022	2021	2020
Under 30 years	%	24	22	20	17	16
Women	%	73	74	73	72	71
Men	%	27	26	27	28	29
30-50 years	%	38	39	41	44	45
Women	%	75	76	73	74	82
Men	%	25	24	27	26	18
Over 50 years	%	38	39	40	39	39
Women	%	82	82	81	82	76
Men	%	18	18	19	18	24
Nationalities i	Unit	2024	2023	2022	2021	2020
German citizens	%	88	89	89	90	91
EU citizens	%	6	6	6	6	5
Non-EU citizens	%	6	5	5	4	4
Employees with severe disabilities	Unit	2024	2023	2022	2021	2020
Tchibo GmbH	%	5	5	6	6	6
Tchibo Manufacturing	%	8	8	8	8	6
Average proportion	%	5	5	6	6	6

New appointments and departures

	Unit	2024	2023	2022	2021	2020
New appointments i	Number	1.402	1.326	1.296	752	774
Women	Number	1.124	1.105	1.052	563	559
Men	Number	278	221	244	189	215
Under 30 years	Number	787	763	674	327	341
Women	Number	617	617	534	247	244
Men	Number	170	146	140	80	97
30-50 years	Number	442	404	507	353	354
Women	Number	350	339	407	251	253
Men	Number	92	65	100	102	101
Over 50 years	Number	173	159	140	72	79
Women	Number	157	149	130	65	62
Men	Number	16	10	10	7	17
In stores	Number	1.143	1.165	1.011	400	433
Women	Number	988	1.028	905	370	388
Men	Number	155	137	106	30	45
In offices	Number	229	146	270	330	310
Women	Number	125	73	158	186	167
Men	Number	104	73	112	144	143
In the field	Number	12	4	18	7	9
Women	Number	6	2	6	4	4
Men	Number	6	2	12	3	5
Roasting facilities	Number	18	11	22	15	22
Women	Number	5	2	2	3	0
Men	Number	13	9	20	12	22
New apprentices and trainees	Unit	2024	2023	2022	2021	2020
Apprentices	Number	124	160	137	131	146
Women	Number	83	105	94	83	113
Men	Number	41	55	43	48	33
Trainees	Number	2	1	9	8	11
Women	Number	2	1	7	6	6
Men	Number	0	0	2	2	5
Staff turnover i	Unit	2024	2023	2022	2021	2020
Total	%	21	25	14	10	10
Women	%	21	25	15	9	10
Men	%	18	32	13	10	11
Under 30 years	%	46	48	33	22	25
30-50 years	%	17	26	15	10	10
Over 50 years	%	9	15	6	4	4
In stores	%	27	25	20	12	12
Women	%	25	23	19	11	11
Men	%	50	57	44	27	32
In offices	%	11	32	8	7	8
Women	%	10	30	6	6	7
Men	%	12	35	10	9	9
In the field	%	9	5	5	7	5
Women	%	14	8	6	10	4
Men	%	6	4	4	6	6
Roasting facilities	%	8	10	10	7	9
Women	%	4	4	13	4	4
Men	%	9	11	10	7	10
Reasons for leaving	Unit	2024	2023	2022	2021	2020
Employee dismissals	%	70	54	72	71	67
Women	%	83	82	83	82	81
Men	%	17	19	18	18	19
Mutually agreed terminations	%	27	44	24	19	24
Women	%	78	67	74	69	76
Men	%	22	34	26	31	24
Incapacity to work / disability	%	2	1	1	3	2
Women	%	100	100	93	94	100
Men	%	0	0	7	6	0
Death	%	1	0	1	2	1
Women	%	60	40	86	91	63
Men	%	40	60	14	9	37
No reason given	%	2	1	2	5	6
Women	%	59	50	67	54	45
Men	%	41	50	33	46	55

Talent management

	Unit	2023	2022	2021	2020	Info
Hours spend on training and professional development i	Number	28.317	30.841	20.915	13.314	i
Staff training and development i	Number	3.309	8.014	5.612	5.813
Finished educations i	Unit	2023	2022	2021	2020	Info
Total	Number	111	99	74	70
In stores	Number	83	72	50	56
In offices	Number	22	25	18	10
In the field	Number	0	0	0	0
Roasting facilities	Number	6	2	6	4
Women	Number	84	72	53	56
Men	Number	27	27	23	14

Balance

	Unit	2024	2023	2022	2021	2020
Employees on parental leave i	Number	349	363	395	372	349
In stores	Number	159	144	154	164	162
In offices	Number	180	204	222	196	172
In the field	Number	8	9	8	7	9
Roasting facilities	Number	2	7	11	5	6
ntegration of parental leave after three months i	%	92	93	95	96	90
In stores	%	89	89	92	93	86
In offices	%	94	96	98	98	93
In the field	%	89	100	100	100	100
Roasting facilities	%	100	100	100	100	100

Occupational health management

	Unit	2024	2023	2022	2021	2020	Info
Workplace accidents per 1,000 employees i	Number	19	18	13	10	12
Sick days i	Unit	2024	2023	2022	2021	2020	Info
Total	Number	12	13	15	11	12
Women	Number	13	13	16	11	12
Men	Number	10	10	12	9	9
In stores	Number	15	15	18	12	13
Women	Number	15	16	18	12	13
Men	Number	15	13	15	11	12
In offices	Number	7	8	12	9	9
Women	Number	7	8	11	9	9
Men	Number	7	7	12	8	9
In the field	Number	7	7	10	6	7
Women	Number	10	8	12	9	10
Men	Number	6	7	8	5	6
Roasting facilities	Number	16	17	17	13	13
Women	Number	12	12	10	7	15
Men	Number	16	17	18	14	16
Absence rate i	Unit	2024	2023	2022	2021	2020	Info
Total	%	5	5	6	4	5
Women	%	5	5	6	5	5
Men	%	4	4	5	4	4
In stores	%	6	6	7	5	5
Women	%	6	6	7	5	5
Men	%	6	6	6	4	5
In offices	%	3	3	5	4	4
Women	%	3	4	5	4	4
Men	%	3	3	5	3	4
In the field	%	3	3	4	3	3
Women	%	5	4	6	4	4
Men	%	3	3	4	2	2
Roasting facilities	%	7	7	7	6	6
Women	%	6	6	5	3	4
Men	%	7	7	7	6	6
Work-related fatalities i	Number	1	0	0	0	0	i