We expressly welcome the introduction and further development of EU regulation, as it creates a uniform framework for fair competition and sustainable business practices. It is crucial that the rules guarantee effective protection for people and the environment and do not become less effective due to excessive bureaucracy. Harmonization of requirements within the EU is essential to avoid competitive disadvantages and additional complexity, and to avoid overwhelming companies. A balanced, clearly regulated framework is needed that promotes corporate commitment to sustainability while simultaneously creating investment-friendly incentives for real improvements. Deregulation that weakens key protection standards would be counterproductive and contradicts the goal of ensuring sustainable responsibility in global supply chains. Voluntary action alone is not enough – binding laws and incentives are necessary to ensure a sustainable impact in the long term.

Our complaints procedure is a core element of our due diligence and a key pillar for us to permanently embed human rights and environmental protection in our own business and supply chains. We expect our employees and business partners to act responsibly and in compliance with the law.

We encourage anyone who becomes aware of any grievances at Tchibo GmbH, a subsidiary, or a direct or indirect supplier to file a complaint.

Report violations Violations at Tchibo or in the supply chain can be reported to Tchibo – even anonymously. Violations that were not directly caused by Tchibo, but by a direct or indirect supplier, can and should also be reported to Tchibo.